FREQUENTLY ASKED QUESTIONS – ABOUT US
What is Housing HQ?
Housing HQ works primarily for the insurance housing industry, managing the temporary housing process for policyholders who have been displaced from their homes.
What are your office hours?
Our full administrative staff is available during regular business hours, Monday through Friday. However, we have relocation experts available 24/7/365 to place families into hotels and handle emergency issues. Call us anytime at 866.918.RELO (7356).
Why should I use Housing HQ?
Speed. We already have the hotels, properties and vendors in place, so we can quickly relocate the families into appropriate housing situations. Cost efficiency. Because of the volume of business we do, our pre-negotiated agreements and our negotiation skills, we can offer you excellent rates. Time savings. We take care of the temporary housing process so you can concentrate on the many other crucial aspects of getting the family back into their home. Service. We are available 24/7/365 to take care of the adjusters’ and policyholders’ needs, making this difficult experience as smooth as possible for all involved.
When should I get Housing HQ involved?
You should contact us for assistance as soon as you know a family will need to be out of their home for any length of time. If it is simply a 1-2 day minor repair, we can handle all of the hotel arrangements. But if it is a longer-term relocation situation, the sooner we get started, the sooner we can have the family settled in a temporary home. While we are searching for that longer-term solution, we will handle all the hotel arrangements to keep the family safe and comfortable.
How do I submit a new request for housing assistance?
You can call us anytime at 866.918.RELO (7356) or click here to submit a new loss, 24/7/365. Unless you direct us otherwise, we will contact the family within 15 minutes of our receiving the claim to get the process started.
What is the minimum lease length you handle?
We handle any length placement, from a one-night hotel stay to a 12 month+ temporary rental as a result of an unusually large loss. At Housing HQ, we understand you cannot always know the needed lease length shortly after the loss has occurred. Our rental agreements always begin with the length of time you specify, yet we also make sure we have the ability to extend the agreements on a month-to-month basis as needed.
What type of housing do you provide?
Housing HQ does not own any property. We locate properties that best meet your policyholder’s needs and best match the type of home in which they live–single family, townhouse, corporate apartment, mobile home, etc. For stays of less than a month, we will typically place your policyholder in an extended stay hotel with a kitchenette.
How do you bill for your services?
Before your policyholder selects a property, we always obtain your pre-approval of the budget. Once the policyholder has moved into the temporary housing, we’ll send you a detailed invoice of all A.L.E. costs. This invoice will have been pre-checked to make sure it’s within your budget and contains only authorized costs. If the initial lease period needs to be extended, you will be invoiced for approved extensions as they occur. For an idea of typical costs, please contact us or call 866.918.RELO (7356).
What if our policyholder does not speak English?
No problem! We work with a translation service that is available all day, any day. They provide on-demand translation services for over 200 languages. We can assist your policyholder in their native language as needed.
HOUSING HEADQUARTERS • NATIONAL. PROFESSIONAL. DEPENDABLE. PERSONAL.