Housing Headquarters + Itel

Housing Headquarters privacy policy & adjuster portal terms of use


Housing Headquarters respects the privacy of our website visitors and we want to make your experience online satisfying.
Because we gather certain information about our users, we want you to fully understand the ways we collect and use information provided online. The term “Housing Headquarters” or “us” or “we” or “our” refers to Housing Headquarters, Inc. The term “you” refers to the user or viewer of our website.


By using this website, you agree with the terms and conditions of this Privacy Policy and Terms of Use. You consent to the collection, use, and disclosure of information that you may submit or that we may collect in accordance with this Policy. If you do not agree to this policy, please do not use this website. This Privacy Policy and Terms of Use may be amended at any time by us from time to time without specific notice to you. The latest Policy will be posted on the website, and you should review this Policy prior to using the website.

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


All software contained in this Site is owned by Housing Headquarters, its affiliates and/or Licensors and is protected by copyright and other intellectual property laws, as well as international treaty provisions. Any unauthorized access to, reproduction, redistribution, publication, display or other use of the software on the Site is expressly prohibited by law and may result in civil and/or criminal penalties. Violators will be prosecuted to the maximum extent possible.

Links to Other Websites

Please be aware that this website may contain links or references to other websites. These other websites have separate privacy and data collection practices and may collect personally identifiable information about you. We are not responsible or liable for the privacy practices or information-gathering practices of those other websites. You should be familiar with and read the Privacy Policy of all other websites you are directed to or visit. The links are not intended as an endorsement of the linked websites. We do not control these other websites and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.


You are required to register with Housing Headquarters if you want to create and manage claims through our online portal. In order to register for use of our portal, you are required to supply a valid claim number and email address, which will be used as a unique identifier for your account. You will also be asked to set a password. You are solely responsible for maintaining the confidentiality of your password and account. You agree not to transfer your email address or password, or lend or otherwise transfer your use of or access to the Service, to anyone else. You are also solely responsible for any and all activities that occur under your account. You may change your password or any other account information at any time by following instructions available on the portal profile page. You agree to immediately notify us at of any unauthorized use of your account or any other breach of security related to your account.

Use By Children

This website is not intended for use by or availability to children without adult supervision. Housing Headquarters does not seek or knowingly collect personal information from children. If you are under the age of 18, please do not use this website unless you are supervised by an adult.

Types of Information We Collect

We collect two kinds of information about our online visitors through our website: personal and non-personal information.
• Personal Information: You are not required to provide any personal information to access our website. We collect personal information that can identity a visitor, such as name, address, telephone number, and email address only when you voluntarily provide it. We use that information solely for the purposes for which it was provided and use reasonable measures to protect that personal information from disclosure to those outside of Housing Headquarters. We may need to share your information to provide the service or information you have requested. We may also use the information you provide to us to send you periodic email updates about our company or send you newsletters.
• Non-Personal Information: When you visit our website, certain information is gathered automatically through tracking technologies.
This information allows us to keep track of the number of visitors to our website and facilitate your use of the website. This site uses two types of technology to gather information: log files and cookies.
• Log files collect and store information such as Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the operating system you may be using, and when a user visits our site. This data does not identify individual users as it is not connected with your personal information. We use this information to analyze trends, administer and improve the website, to track ease of user movement around our website, to gather general demographic information about the website user base as a whole, and for other market research.
• Cookies are small text files that are stored on the user’s computer for record-keeping purposes. Our website uses cookies which make it easier for you to navigate our website and collects aggregate statistical information. Cookies do not contain any personal information and they cannot read data off your hard drive. Session cookies expire when you close your browser or turn off your computer. Other types of cookies which may be used store information that helps us to remember information you provided so that you do not have to reenter it every time you visit our website. You can refuse cookies by turning them off in your browser and you do not need to accept cookies in order to use our website. However, if you reject cookies, your ability to use some areas of our website may be limited and your ease of navigation around our website may be affected.

Disclosure of Personal Information

Except as provided in this Privacy Policy, we will not disclose personal information about you without your prior consent or for other than the primary purpose for which we received it. We may, however, share aggregate, general, and non-specific information about people who use our website to business partners and other third parties.

Compliance with Law

Under certain circumstance, some personal information may be required to be disclosed pursuant to the law or court order.
Housing Headquarters will provide your personal information if required in any legal proceeding or in order to otherwise comply with any court order, law, or regulation or to protect the rights, safety or property of our website users, customers, employees, or others.

Accessing and Correcting Information Provided On Our Website/Restricting Our Use of Personal Information

If you would like to access and correct personal information you have submitted to us through our website, please contact us at info@housingheadquarters.com requesting the information or information correction. You may also request to be excluded from any of our periodic e-mail updates about our company and newsletters and to be excluded from sharing personal information, if any, with business partners or other third parties by contacting us at info@housingheadquarters.com.


1. Limitations:

You shall not use or introduce into the Site any device, software or routine that could damage or interfere with the proper operation of the Site. You shall not directly or indirectly take any action to unduly stress the Site, including by way of example and not limitation, incurring session lengths or conducting search queries that Housing Headquarters reasonably determines to be abusive. Housing Headquarters reserves the right to monitor your use of the Site to provide guidance and assistance in the use of the Site and to monitor your conformance with these Terms of Use. You acknowledge and hereby consent to such monitoring.

2. Misuse:

Housing Headquarters reserves the right to terminate your access to and use of the Site if, in Housing Headquarter’s reasonable belief, you have violated the usage limitations set forth in these Terms of Use. Reservation of Rights: The information provided by Housing Headquarters in connection with the Site (the “Content”) is the property of and/or proprietary to Housing Headquarters.
Housing Headquarters hereby grants you a limited, nonexclusive, nontransferable and nonsublicensable right and license, solely for your personal or internal business use to use the Site and the services provided thereon. You may not resell, license or otherwise redistribute the Content. Nothing contained herein shall be construed as conferring to you, by implication or otherwise, any license or right under any copyright, patent, trademark or other proprietary right of Housing Headquarters. The Content may be provided to Housing Headquarters by third parties and by governmental and/or regulatory agencies. And while Housing Headquarters takes commercially reasonable steps to verify the validity of such data, it makes no representation or warranty with respect to the accuracy, currency or completeness of such third party data.

3. Disclaimers:

Except as expressly provided hereunder, the site and the services, including without limitation all content and information provided in connection with the services, is provided “AS IS” and “AS AVAILABLE,” with all faults and without warranty of any kind, either expressed or implied. Housing Headquarters expressly disclaims all warranties or merchantability, fitness for a particular purpose, non-infringement, expected results or arising from a course of dealing, usage or trade practice. Housing Headquarters shall not be liable for any claim or loss claimed by you or any third party relating to business decisions made by you as a result of your use of the site and the content. Housing Headquarters does not guarantee continuous, uninterrupted or secure access to the site or the services. Under no circumstances shall Housing Headquarters be liable to you or any other party for indirect, incidental, consequential, special or exemplary damages (even if such damages are foreseeable or where housing Headquarters has been advised or had knowledge of the possibility of such damages arising from your use of the site).

4. Restrictions; Indemnification:

You warrant that you will not use the Site to conduct or engage in unlawful activities; to violate any law or regulation; or to violate or infringe upon the rights of Housing Headquarters or any third party, including without limitation, contractual rights, intellectual property rights, and privacy rights. You agree to defend, indemnify and hold harmless Housing Headquarters and its officers, directors, employees, agents, assigns and licensors from any and all claims, demands, liability, judgments, costs and expenses (including reasonable attorneys’ fees and costs) arising out of or related to any breach of any warranty, representation, covenant or agreement made by you in these Terms of Use.

5. Governing Law and Consent to Jurisdiction:

The Housing Headquarters website is controlled by Housing Headquarters from its offices within the State of Illinois, United States of America. The Housing Headquarters website can be accessed from all 50 states, as well as from other countries around the world.
As each of these places has laws that may differ from those of Illinois, by accessing the Housing Headquarters website both you and Housing Headquarters agree that the statutes and laws of the State of Illinois, without regard to the conflict of laws principles thereof, will apply to all matters relating to use of the Housing Headquarters website.You agree that exclusive jurisdiction for any dispute with Housing Headquarters. or in any way relating to your membership or use of Housing Headquarters, resides in the courts of the State of Illinois and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the State of Illinois in connection with any dispute including any claim involving Housing Headquarters or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.


Please be aware that the Internet is not a secure medium. Housing Headquarters uses appropriate industry standard practices and security measures, which are designed to protect your personal information. However, we cannot and do not assume any responsibility for any harm, loss or damage you may experience from transmission of information by or to Housing Headquarters over the Internet. You should take special care in deciding what information you send to us via e-mail or when requesting information via our online forms submission.


If you have any questions regarding this Privacy Policy and Terms of Use, or feel we have not been abiding by this Privacy Policy, you may contact us at info@housingheadquarters.com or at the following address and phone number:

Housing Headquarters, Inc.

Housing Headquarters, Inc.
544 Lakeview Parkway, Suite 202
Vernon Hills, IL 60061
866.918.RELO (866.918.7356)

This Privacy Policy was last modified in 2022.