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Temp Housing Made Easy: Our 5 Steps For Finding Policyholders A Home

Your policyholder contacts you. You contact us. And, immediately we get to work. Our first objective is to find them "night-of-the-incident" housing (most likely at a hotel). If it's apparent they'll be out of their own home for more than a month, a hotel won't be cost efficient for you and will feel really cramped for them. So, we immediately begin looking for a temporary home. Here is how we make that process easy for you and your policyholder...

The budget is our guideline for all the rental agreements we’ll arrange (the home, furnishings, housewares, etc.) We’ll present a budget to you and then work with you to make sure it fits within the policy’s ALE limits.

We make it a key point to manage expectations and let them know what their policy allows (i.e. homes "of like kind and quality"). We’ll then discuss any special needs or requests they may have, such as pet-friendly, accessibility for those with disabilities or keeping their kids in the same school district. We’ll also make sure they’re aware of the process and what elements will be covered by their policy (rent, furnishings, etc.) as well as what will generally be their responsibility.

First, we'll search our rental home database, which features thousands of homes throughout the country. If that doesn't result in a good fit, we'll research the area, looking for rental properties. Since the rental market continues to be tight, we've developed a number of creative solutions should we still need better options, such as contacting local newspapers and Chambers of Commerce, finding multigenerational families multiple units in the same building or contacting those looking to sell their home and see if they'll consider leasing the home for a short period.

We'll present the homes we've found to the policyholder, and see which they prefer. Didn't find one they like? We'll keep looking and working with them to try and better meet their needs while still staying within your approved budget.

Using our knowledge of going rates in the marketplace while leveraging our frequent rental activities, we'll negotiate the lease terms. We handle all of the back-and-forth and details, so you don't have to deal with this hassle. Once the rental agreement is signed by the policyholder, we'll coordinate the move-in. Ultimately, we want this process to be as easy for the policyholder as possible so that they're happy with us–and thus, by extension, happy with the service you provided in their time of need.

Have a policyholder with an immediate need? We're available 24/7. Report a loss now >

"Just wanted to pass on a HUGE thank you to the Housing HQ team for taking care of our insured. Every chance they speak to me, the family is sure to tell me how grateful they are. They are highly impressed with how quickly you found something for her, her son and her grandkids. So, please pass on the ‘kudos’ to everyone working on this claim for us. It's very much appreciated." – From an adjuster helping an extended Texas family whose house was destroyed in a fire.

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