FREQUENTLY ASKED QUESTIONS – CAT SUPPORT
Do you provide housing assistance for adjusters/staff on CAT Duty?
Yes! When your adjusters need temporary placement for CAT duty, Housing HQ can handle all aspects of the placement freeing your staff to take care of your policyholders.
Why should we use Housing HQ for assistance during a CAT event?
Thanks to our relationships with preferred hotel chains across the country, we can provide your customers with a room that night–often with such amenities as a kitchenette. Because we have pre-negotiated rates with these hotels, the costs are often discounted, saving you money in the process. These relationships also mean we can frequently get a reservation even if the hotel initially says they are fully booked.
Do our adjusters have to stay in hotels?
No. Hotels are a fine short-term solution. For longer stays (1 month or greater), the adjuster or staff could be placed in a temporary home or apartment to minimize costs while also increasing their comfort and productivity. With your approval, we’ll begin the search immediately, and find accommodations that are comfortable for your staff while lowering your expenses. We can find fully furnished units for 30 days or longer.
Do you provide housing assistance for policyholders during a CAT Event?
Housing HQ can have a relocation specialist there with you at the site of any catastrophic occurrence or high volume claim situation. That specialist will attend to the immediate needs of your policyholders, providing personal service and making a stressful situation easier for both you and them. With or without on-site staff in place, Housing HQ needs only basic FNOL information to start placing families into hotels and locating temporary housing as needed. We understand the importance of making your policyholders feel safe and cared for during this frantic and often terrifying time.
How can we work together to best handle the numerous housing needs of a CAT event?
To facilitate the process of placing policyholders and adjusters quickly into safe housing, we ask that you provide us with the following so we can work quickly and efficiently for you:
- A main contact person or coordinator who will call in housing needs and approve coverages and extensions. This is essential during the chaotic first few days of a catastrophe.
- As early as possible, let us know your projected exposure in the area in which the CAT event is forecast to occur
- Names and contact info for all policyholders and/or company staff requiring rooms
- Length of stay initially approved, start dates, and any special requirements
- Billing information and billing contact person if different from the coordinator
HOUSING HEADQUARTERS • NATIONAL. PROFESSIONAL. DEPENDABLE. PERSONAL.